Stockspheremarkets Investment Questions
Stockspheremarkets integrates data from over 100 sources, including real-time market feeds, macroeconomic indicators, company financials (SEC filings), and proprietary sentiment analysis of social media and news. Our proprietary algorithm processes this diverse data to generate actionable investment insights.
Investment predictions and market data are updated in real-time throughout trading hours. Our algorithm continuously refines its forecasts based on incoming data, ensuring you always have the most current outlook.
Stockspheremarkets is a technology platform providing data analysis and guidance tools, it is not a registered broker/dealer. You must connect your account to an external brokerage (like TD Ameritrade, E*TRADE, etc.) using secure API tokens to execute any trades based on our insights.
We utilize industry-leading 256-bit SSL encryption for all data transfer. We access your portfolio data via secure API tokens and never store your bank or brokerage account login credentials. Your investment data is read-only, and further protected by Two-Factor Authentication (2FA).
General Platform Questions
Yes, we offer a 7-day free trial of the Predictive Investment Tool. This trial provides read-only access to historical data and simulated projections, allowing you to test its accuracy and suitability for your strategy before committing to a paid plan.
We offer a full refund for annual subscriptions requested within the first 30 days of purchase. After 30 days, refunds are prorated based on the unused full months remaining in the subscription term. Please contact our support team to initiate a refund request.
We offer a locked-in rate guarantee for the first year of any new annual subscription. After the first year, your renewal price will be the standard rate at the time of renewal, though we'll always notify you of any changes well in advance of your renewal date.
Yes, the entire Stockspheremarkets platform is fully responsive and optimized for mobile browsers. Additionally, we offer dedicated apps for both iOS and Android devices, available for download on the Apple App Store and Google Play Store, for managing your investments on the go.
Billing & Technical Support
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also offer payment via PayPal for both monthly and annual subscriptions.
You can manage all billing and subscription changes directly in your Account Settings. Navigate to the 'Billing & Plans' tab to update your payment method, download invoices, or upgrade/downgrade your subscription instantly.
Pro members receive priority support with a guaranteed maximum response time of 4 hours for all non-critical issues submitted via email or support ticket. Critical, system-down issues are typically addressed within minutes by our on-call engineering team.
First, please ensure you've enabled third-party API access within your brokerage account settings. If the connection still fails, contact our support team immediately with the specific error message, as the issue may be due to temporary security blocks from your broker.
